For technical questions, incidents and licensing.
Support
How can we help?
The Pulsar team supports every ShieldLinks deployment, from installation to incident investigation.
Phone
Talk to our team during business hours (Luanda time).
Documentation
Installation guides, network requirements and troubleshooting.
FAQ
Frequently asked questions
What should I include when I report a problem?
Tell us the affected machine name, what you expected and what happened, and attach the agent log
(ossec.log; see Manage the agent for its location) if the problem is with an agent.
An agent shows as “Disconnected”. What do I do?
Check that the agent service is running on the machine and that it can reach the server on TCP port 1514. See Troubleshooting in the docs.
Which operating systems are supported?
Windows, Linux (DEB and RPM based distributions, x86_64 and ARM64) and macOS (Intel and Apple silicon). See Requirements.
Can ShieldLinks run on our own servers?
Yes. ShieldLinks can be deployed on-premises or in your cloud environment, so your security data stays under your control.
I think we're under attack right now. Who do I call?
Call us at +244 957 777 777 and email shieldlinks@pulsar.ao with “URGENT” in the subject line.